At AUNFAR, we want you to feel confident when shopping with us. If there is an issue with your order or you are not satisfied with your purchase, our customer support team is here to help.
Returns may be requested within 14 days of delivery, provided that the following conditions are met:
The product must be mostly unused, with at least 90% of the product remaining.
The product must be returned in its original condition and packaging.
The product must not have been damaged, altered, or misused after delivery.
Products purchased during a sale or promotional offer may not be eligible for return, unless the product was received damaged, defective, or incorrect.
To request a return, please contact AUNFAR through the customer support contact details provided on our website.
When contacting us, please provide your order number, the reason for the return, and any relevant photographs or information that may help us assess your request.
Our support team will review your request and guide you through the return process.
Please do not send a product back without receiving return instructions from AUNFAR first.
If you receive a product that is damaged, defective, leaking, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. Once the issue has been confirmed, AUNFAR may offer a replacement, exchange, or refund, depending on the circumstances and availability of the product.
If a return is requested because you have changed your mind or no longer want the product, the applicable return shipping costs may be the customer’s responsibility.
For products that arrive damaged, defective, or incorrect, AUNFAR will review the case and determine the appropriate resolution.
Once a returned product has been received and inspected, we will determine whether it qualifies for a refund.
If your return is approved, the refund will be processed through the applicable payment method or another method agreed upon with the customer.
Original delivery charges are generally non-refundable, except where the return is due to an error on our part or where otherwise required by applicable law.
Refunds are normally processed within 7–14 working days after the return has been approved, although the actual time for the funds to appear may depend on the payment provider or financial institution.
The following products may not be eligible for return:
Products that have been substantially used or have less than 90% of the original quantity remaining.
Products returned without their original packaging.
Products damaged after delivery due to improper use, storage, or handling.
Products purchased during a sale or special promotional offer, unless they are damaged, defective, or incorrectly supplied.
Any product that does not meet the return conditions described in this policy.
If you would like to exchange a product, please contact our customer support team within 14 days of delivery.
Exchanges are subject to product availability and the product meeting our return eligibility requirements. Where an exchange is not possible, we may provide another appropriate resolution.
If you wish to cancel an order, please contact AUNFAR as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not already been processed or dispatched. Once an order has been dispatched, it may no longer be possible to cancel it and the return policy will apply.
AUNFAR reserves the right to assess each return request individually and to refuse a return where the product does not meet the conditions of this policy.
This Refund & Returns Policy is intended to provide a clear and fair process for handling returns, exchanges, and refunds. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
For questions regarding returns, refunds, exchanges, or an issue with your order, please contact AUNFAR through the contact information available on our website.
Please keep your order number and delivery details available when contacting our support team so we can assist you more efficiently.
